Terms & Conditions


Orba Travel Brokers (Orba) will accept, via telephone or via our online booking tools (covering Insurance, Air, Accommodations, Car Hire, Transfers and/or Sightseeing Tours via such tool), payments by Credit Card or by mail, a cheque, where at least 7 days ‘clearance time’ is available for cheques. Please note that payments by cheque may not be applicable when affecting many bookings due to provider-applied rules and regulations. This is especially the case in the instance of making certain types of air bookings via the Online Air Booking tool available as a link on www.orba.com.au.

Full payment for travel arrangements made via our booking engine is due at the same time as making the booking. Only in certain instances can payment for International be made after the online booking process is completed.

Credit Card Payments

Orba Travel Brokers will levy a credit card administration fee for all credit card payments. These charges are currently 1.65%. These charges will appear on the Review page of the on-line booking process or on appropriate Invoices. Credit Card payments need to be made at the same time as finalising your bookings online. In certain instances you may be required to provide credit card verification in writing before a payment can be processed.


For International and domestic departures e-tickets will be issued upon payment and completion of the booking process. New regulations effective from 01 June 2008 mean that most airlines will no longer be able to issue paper tickets. In some instances Orba may not be able to issue an e-ticket on the flights and fare selected. Bookings that cannot be issued as an e-ticket will have to be changed to comply with e-ticket regulations; a consultant from Orba will contact you to advise alternate options.

Some types of airline tickets require and are of an “instant purchase” type. In the event you book one of these, accept the terms and conditions that are specific to the issuance of this type of ticket and provide suitable credit card details, Orba Travel Brokers will endeavour to issue said ticket. Until an e-ticket or notice of successful ticket issuance has been received by the passenger, it is deemed that the purchase has not been successfully transacted.

Amendments and Cancellation Fees

We also reserve the right to charge a minimum cancellation fee of AUD $110 per person for International departures which will be in addition to any charges made by the travel provider, which in some cases can be the loss of the full amount you have paid.

Refunds of monies will take a minimum of 16 weeks to obtain from the actual airlines and/or travel providers.

It is important to note that name changes are often regarded by travel providers as a FULL CANCELLATION and as such these changes will incur full cancellation charges.

All travel providers charge amendment and cancellation fees.

Validity of Prices Prices

Prices on the Orba Travel Brokers web site, links to/from the Orba Travel Brokers website and other providers/insurance companies and as featured in any booking engine accessed via the Orba Travel Brokers website are subject to availability and conditions. They are also subject to change without notice. Fares cannot be guaranteed until paid in full and documents have been issued.

Prices Do Not Include

Items of a personal nature, such as telephone calls, alcoholic beverages, gratuities, etc.


Except to the extent that the law imposes a non-excludable liability:

a.       All bookings for products on the Orba Travel Brokers website or found on provider’s pages as accessed through or via links on the Orba Travel Brokers website are accepted subject to the conditions of carriage and other conditions imposed by suppliers and subcontractors to Orba Travel Brokers.
b.       Orba Travel Brokers cannot guarantee or warrant the standard, class or fitness for purpose of any product or service mentioned;

Orba Travel Brokers has used information supplied to it by the operators of the relevant services in the development of this website. We have endeavoured to ensure that the information contained on the web site is correct but clients should not rely, and are not invited to rely on the accuracy or validity of any information on the web site as the basis for any action, refraining from acting or disbursement and Orba Travel Brokers expressly disclaims any liability for any loss or damage incurred by clients arising out of any such acts or omission or disbursements.

Orba Travel Brokers disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any-
a.        loss to;
b.        personal injury death or illness of;
c.        damage or theft of personal property of any sort of;
d.        expense of inconvenience caused through delay to;
e.        disappointed expectation of;
f.         accident befalling;

the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Orba Travel Brokers, providers/suppliers and or anyone acting on behalf of or as agents for services and or products on our website.

Choice of Law

You agree with Orba Travel Brokers (Orba) that in so far as any contractual relationship is created between you and Orba by you making a booking through Orba, then that contract is subject to the laws of Western Australia.


You agree to submit to the jurisdiction of the courts of Western Australia for the determination of any dispute and the making of any claim against Orba and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.

Passports & Visas

Visas are passengers own responsibility. More information can be found at: www.dfat.gov.au or www.smartraveller.gov.au Please check with the respective Embassy or Consulate of each country that you are scheduled to visit as many destinations require visas for both Australian and Non-Australian Passport holders.

Please ensure you have at least 6 months validity on your passport AFTER your return date and that your first name and surname as displayed on your air ticket are exactly the same as it appearing on your passport.

Departure Times and Flight Numbers

Most airlines state that there is no need to re-confirm your departure times and flight numbers. Nonetheless, Orba Travel Brokers will not take responsibility for any flight time or flight number alteration made by airlines. We strongly advise that all flights should be re-confirmed by phone with the relevant airline at least 72 hours prior to departure for each individual flight. At this time please take the time to reconfirm any special requirements/needs/seating as booked or requested for onwards travel.

Frequent Flyers

If you are a member of an airline's frequent flyer scheme, please ensure that you have entered your correct number in the special section featured in the booking engine at the time of your booking. We will not take responsibility if the airlines do not register your trip. You are advised to retain copies of your air ticket and boarding pass.

Special Requests

Special requests will be always passed on to the travel providers but can never be guaranteed.