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Terms & Conditions
Payments
Orba
Travel Brokers (Orba) will accept, via telephone or via our online booking
tools (covering Insurance, Air, Accommodations, Car Hire, Transfers and/or
Sightseeing Tours via such tool), payments by Credit Card or by mail, a cheque,
where at least 7 days ‘clearance time’ is available for cheques. Please note
that payments by cheque may not be applicable when affecting many bookings due
to provider-applied rules and regulations. This is especially the case in the
instance of making certain types of air bookings via the Online Air Booking
tool available as a link on www.orba.com.au.
Full
payment for travel arrangements made via our booking engine is due at the same
time as making the booking. Only in certain instances can payment for
International be made after the online booking process is completed.
Credit Card
Payments
Orba
Travel Brokers will levy a credit card administration/service fee for credit
card payments. These charges are between 1.5% and 3.5% (dependent on type of
credit card used). These charges will appear on the Review page of the on-line
booking process. Credit Card payments need to be made at the same time as
finalising your bookings online. In certain instances you may be required to
provide credit card verification in writing before a payment can be processed.
Ticketing
For
International and domestic departures e-tickets will be issued upon
payment and completion of the booking process. New
regulations effective from 01 June 2008 mean that most airlines will
no longer be able to issue paper tickets. In some instances Orba
may not be able to issue an e-ticket on the flights and
fare selected. Bookings that can not be issued as an e-ticket will
have to be changed to comply with e-ticket regulations; a consultant from
Orba will contact you to advise alternate options.
Some types of airline tickets require and are of an “instant purchase” type. In
the event you book one of these, accept the terms and conditions that are
specific to the issuance of this type of ticket and provide suitable credit
card details, Orba Travel Brokers will endeavour to issue said ticket. Until an
e-ticket or notice of successful ticket issuance has been received by the
passenger, it is deemed that the purchase has not been successfully transacted.
Amendments and
Cancellation Fees
We
reserve the right to charge a minimum amendment fee of AUD$55 per person on
International departures for each change to a confirmation of booking. This is
in addition to any fees charged by the travel provider. The minimum charge for
Domestic booking amendment is also $55. These fares are in addition to any
increase in fare and taxes.
Virgin
Blue or Jetstar passengers requiring amendments or changes must contact the
carrier/s direct.
We
also reserve the right to charge a minimum cancellation fee of AUD $110 per
person for International departures which will be in addition to any charges
made by the travel provider, which in some cases can be the loss
of the full amount you have paid.
Refunds
of monies will take a minimum of 16 weeks to obtain from the actual airlines
and/or travel providers.
It
is important to note that name changes are often regarded by travel providers
as a FULL CANCELLATION and as such these
changes will incur full cancellation charges.
All
travel providers charge amendment and cancellation fees.
Validity of
Prices
Prices
on the Orba Travel Brokers web site, links to/from the Orba Travel Brokers
website and other providers/insurance companies and as featured in any booking
engine accessed via the Orba Travel Brokers website are subject to availability
and conditions. They are also subject to
change without notice. Fares cannot be guaranteed until paid in full and
documents have been issued.
Prices Do Not
Include
Items
of a personal nature, such as telephone calls, alcoholic beverages, gratuities,
etc.
Responsibilities
Except
to the extent that the law imposes a non-excludable liability:
a.
All bookings for products on the Orba Travel Brokers website or
found on provider’s pages as accessed through or via links on the Orba Travel
Brokers website are accepted subject to the conditions of carriage and other
conditions imposed by suppliers and subcontractors to Orba Travel Brokers.
b.
Orba Travel Brokers cannot guarantee or warrant the standard, class
or fitness for purpose of any product or service mentioned;
Orba
Travel Brokers has used information supplied to it by the operators of the
relevant services in the development of this website. We have endeavoured to
ensure that the information contained on the web site is correct but clients
should not rely, and are not invited to rely on the accuracy or validity of any
information on the web site as the basis for any action, refraining from acting
or disbursement and Orba Travel Brokers expressly disclaims any liability for
any loss or damage incurred by clients arising out of any such acts or omission
or disbursements.
Orba
Travel Brokers disclaims and will be exempt from any liability under the law of
contract, tort or by virtue of statutory enactment in relation to any-
a.
loss to;
b.
personal injury death or illness of;
c.
damage or theft of personal property of any sort of;
d.
expense of inconvenience caused through delay to;
e.
disappointed expectation of;
f.
accident befalling;
the
traveller or any dependents, arising out of any negligent act or omission,
breach of any duty imposed by statute, breach of any law of the place of
destination or on route to or from the destination, tort (whether intentional
or unintentional), or breach of a contractual term, whether expressed or
implied or breach of duty arising under or imposed by any law on the part of Orba
Travel Brokers, providers/suppliers and or anyone acting on behalf of or as
agents for services and or products on our website.
Choice of Law
You
agree with Orba Travel Brokers (Orba) that in so far as any contractual
relationship is created between you and Orba by you making a booking through Orba,
then that contract is subject to the laws of Western Australia.
Jurisdiction
You
agree to submit to the jurisdiction of the courts of Western Australia for the
determination of any dispute and the making of any claim against Orba and
acknowledge and agree that a court having jurisdiction in respect of the
dispute or claim is the appropriate court.
Passports
& Visas
Visas
are passengers own responsibility. More information can be found at:
www.dfat.gov.au or
www.smartraveller.gov.au
Please
check with the respective Embassy or Consulate of each country that you are
scheduled to visit as many destinations require visas for both Australian and
Non-Australian Passport holders.
Please
ensure you have at least 6 months validity on your passport AFTER your return
date and that your first name and surname as displayed on your air ticket are
exactly the same as it appearing on your passport.
Departure
Times and Flight Numbers
Most
airlines state that there is no need to re-confirm your departure times and
flight numbers. Nonetheless, Orba Travel Brokers will not take
responsibility for any flight time or flight number alteration made by
airlines. We strongly advise that all flights should be re-confirmed by phone
with the relevant airline at least 72 hours prior to departure for each
individual flight. At this time please take the time to reconfirm any special
requirements/needs/seating as booked or requested for onwards travel.
Frequent
Flyers
If
you are a member of an airline's frequent flyer scheme, please ensure that you
have entered your correct number in the special section featured in the booking
engine at the time of your booking. We will not take responsibility if the
airlines do not register your trip. You are advised to retain copies of your
air ticket and boarding pass.
Special
Requests
Special
requests will be always passed on to the travel providers but can never be
guaranteed.